Sona101 Com's Terms & Conditions — A Complete Guide for Members

Please read these Terms and Conditions carefully before using the Sona101 Com website and services. By creating an account or using the platform, you automatically agree to be bound by these terms.

These Terms & Conditions constitute a legal agreement between Sona101 Com and its members. Our goal is to ensure a fair, safe, and transparent environment where everyone can enjoy their gaming experience.

These terms and conditions apply to all users residing in Bangladesh. Users accessing Sona101 Com from outside Bangladesh are solely responsible for ensuring compliance with the laws of their respective countries.

To open an account at Sona101 Com, you must meet the following eligibility requirements:

• Members must be at least 18 years of age — this is Sona101 Com's highest-priority policy.
• All information provided during registration must be truthful and accurate.
• Each person may only register one account. If multiple accounts are detected, all of them will be closed.
• Accounts must be registered under your real name and your own mobile number.
• Operating an account on behalf of another person, or allowing someone else to operate yours, is strictly prohibited.

When identity verification is required, Sona101 Com may request a national ID card or passport. Withdrawals may be held until verification is complete. This process is in place to protect our members.

The following rules apply to all financial transactions at Sona101 Com:

• Deposit Methods: bKash, Nagad, Rocket, and approved bank transfers. Minimum deposit ৳500.
• Withdrawal: Withdrawals are only available via the same method used for the original deposit. Minimum withdrawal: ৳500.
• Withdrawal Processing Time: Typically 5–15 minutes. For larger amounts, processing may take up to 2 hours.
• Withdrawal Fee: Sona101 Com charges no withdrawal fees.
• Withdrawal with Bonus: Withdrawals are not permitted until the bonus rollover requirement has been completed.

If a transaction appears suspicious, Sona101 Com reserves the right to place a temporary hold on it for review. This process typically takes no longer than 24 hours.

Please keep the following rules in mind when betting on Sona101 Com:

• Once confirmed, a bet cannot be changed or cancelled.
• Sona101 Com reserves the right to void any bets placed during a technical error.
• Any bets placed at abnormal odds due to a system error will be voided.
• If coordinated bets placed across multiple accounts on the same match are detected, all such bets will be voided.
• Any winnings derived from bets linked to match-fixing or other misconduct will be voided.

Sona101 Com sets maximum bet limits for each game and betting market. These limits are subject to change and will always be displayed on the bet slip.

Sona101 Com offers a variety of bonuses and promotions, each with its own specific terms that must be followed:

• Welcome Bonus: Applicable to first deposit only. Each member may claim this once.
• Wagering Requirements: Bonus funds must be wagered a specified number of times before withdrawal (typically 10x–30x).
• Time Limit: Each bonus must be used within a specified time period. Once expired, the bonus will be forfeited.
• Game Restrictions: Some bonuses may only be used on specific games.
• Maximum conversion limit: There may be a cap on the maximum amount that can be withdrawn from bonus winnings.

Attempting to withdraw before meeting the bonus wagering requirements will result in the bonus and any associated winnings being forfeited. Sona101 Com reserves the right to modify or cancel any promotion at any time.

Sona101 Com places the highest priority on protecting your personal information and funds. Our security measures include:

Member responsibilities: Keep your password secure and never share it with anyone. If you notice any unauthorized access to your account, contact support immediately. Exercise caution when playing over public networks (public WiFi).

Sona101 Com takes responsible gaming very seriously. We believe that entertainment has its limits — and staying within those limits is what makes gaming healthy.

• Sona101 Com strictly closes accounts of users under 18 years of age.
• Members can set their own daily, weekly, or monthly betting limits.
• Self-exclusion can be activated for any duration — once enabled, it cannot be reversed before the specified period ends.
• If signs of problem gambling are identified, Sona101 Com will refer the member to professional support services.

Sona101 Com reserves the right to temporarily or permanently suspend a member's account for any of the following reasons:

• Registering with false or incorrect information.
• Operating multiple accounts.
• Abusing the bonus system or deliberately exploiting loopholes in the platform.
• Participating in account hacking or fraudulent activity.
• Allowing minors to access or use your account.
• Gambling with third-party funds.

If you wish to close your account, please contact our support team. Any remaining balance at the time of closure will be refunded through the standard process.

For any disputes or complaints at Sona101 Com, please follow the process below:

1. First, notify the support team via live chat or email.
2. An initial response will be provided within 48 hours of submitting a complaint.
3. Complex issues are escalated to the senior team and resolved within 7 business days.
4. If a member is dissatisfied with a decision made by Sona101 Com, they have the right to appeal to the relevant licensing authority.

In any betting dispute, the records in Sona101 Com's database shall serve as the final and definitive evidence. All transaction and bet records are stored on secure servers.

Sona101 Com reserves the right to update these Terms & Conditions at any time. When changes are made:

• The date of the most recent update will be noted on this page.
• For major changes, you will be notified via your registered mobile number or email.
• Continued use of the platform after updated terms have been published constitutes acceptance of those new terms.

If you disagree with any decision made by Sona101 Com, you always have the option to close your account. Any balance will be returned through the standard process.